The electrician's enquiry problem is a sorting problem
A plumber’s inbox is full of emergencies. Yours is full of quotes. Landlords needing an EICR by the end of the month, a fuse board that trips when the kettle goes on, somebody pricing an EV charger install against two other firms, and the odd genuine emergency where half the house has gone dark.
Two things decide whether that turns into work. Speed, because the customer who emailed three electricians goes with the one who replied while the others were up a ladder. And sorting, because a day of ringing back tyre-kickers is a day you’re not earning. Doing both well from a van, between jobs, with a phone full of missed notifications, is close to impossible. That’s the gap this fills.
The missed-enquiry calculator puts a number on what the slipping ones cost; most firms find it’s more than a month’s wages.
What the system does with an electrical enquiry
Every enquiry, whichever door it comes through, gets read properly, not keyword-matched. The system works out whether it’s an EICR, a fault, an install or a rewire, reads any photos (a picture of a scorched fuse board tells it plenty), and then:
- Replies to the customer in your voice within minutes, whatever the hour. It asks the questions you’d ask, like how many bedrooms for an EICR or what’s tripping and when, so your first call back is a proper conversation instead of twenty questions.
- Briefs you on your phone with the job type, location, urgency and a score out of ten, so the full rewire doesn’t queue behind someone asking you to change a light fitting.
- Keeps every enquiry in one place, including the calls you take on site and log with a voice note after.
And the guard-rails: it never quotes, never books, and never gives electrical advice. Anything touching safety or regulations gets gathered as a job for you, not answered as a question by an AI. That line is not negotiable, for obvious reasons.
Landlord and letting agent work compounds
If you do compliance work, the maths gets better. A landlord with one EICR has nine more properties behind it, and letting agents send work to whoever makes their life easiest. An agent who gets an instant, organised, professional response at 6pm on a Friday remembers it. The system gives a small firm the response quality of a firm with an office, which is precisely what agency work tends to hinge on.
What's switched on today
Straight answer, because the AI market has plenty of vapour in it. Switched on today: your website form, your inbox, and the calls you log yourself. Live, in production, for real customers. Missed-call text-back and WhatsApp land this autumn, and every door feeds the same brain. You’ll know exactly what’s on for your firm before you pay a penny.
Where it’s heading: one app on your phone with every conversation in one inbox, a job board from enquiry to complete, bookings straight into your diary, and a review request when the job’s done.